Shipping policy

Shipping Protection & Damaged Items

At RevivalWear Brand, we want you to receive your order safely and in great condition. Because our products are made to order, please review the following guidelines if there is a problem with your delivery.

When contacting us about a lost, damaged, defective, or missing order, please include your order number and the email address used when placing the order. This helps us locate your order and assist you as quickly as possible.

📦 Lost Packages

If your package is lost during shipping and has not arrived within the expected delivery timeframe, please contact us as soon as possible.

Please provide your order number and verify your shipping address. We may also ask you to check with your local post office or carrier.

If the package is confirmed as lost and the order qualifies for a replacement, we will work to arrange a replacement.

Please report lost packages within 30 days of the estimated delivery date.

👕 Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, please contact us with:

Your order number

The email address used to place the order

A clear photo showing the entire product

Clear photos showing the damaged or defective area

You do not need to return a damaged or defective item unless we specifically request it.

If the issue is confirmed to be a manufacturing or shipping-related defect, we will work to provide an appropriate replacement.

🚚 Delayed Shipments

Shipping times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

A delayed package does not automatically qualify for a refund or replacement. If tracking shows that your package is still moving through the carrier's system, please allow additional time for delivery.

📍 Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact your local carrier or post office.

Packages that are confirmed as delivered but are later lost, stolen, or missing after delivery may not qualify for a free replacement.

If you contact us about a package marked as delivered, please provide your order number so we can review the order details.

❤️ We're Here to Help

If something isn't right with your order, please contact RevivalWear Brand at revivalwearbrand@aol.com as soon as possible. Please have your order number ready when contacting us so we can assist you more efficiently.

We'll do our best to help resolve the issue and make your shopping experience a positive one.

Thank you for supporting RevivalWear Brand and helping us spread a message of faith, hope, and revival. ✝️