Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Our return policy supports reprints or refunds for damaged or defective products caused by manufacturing errors if reported within 30 days of delivery, requiring photo evidence of the issue. However, we do not accept returns or exchanges for customer-initiated reasons like ordering the wrong size, color, or changing one's mind, as products are made to order. 

When You Can Get a Reprint or Refund:

Damaged or Defective Products: If a product arrives damaged, has a manufacturing error, or is the incorrect item, you can contact revivalwearbrand@aol.com support. 

Proof Required: You must provide a clear photo showing the issue along with your internal order ID number within 30 days of delivery. 

Solution: We will offer a free reprint or a refund for the affected item. 

No Return Necessary: You do not need to send the damaged product back to the seller. 
To start a return, you can contact us at revivalwearbrand@aol.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 



You can always contact us for any return question at revivalwearbrand@aol.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at revivalwearbrand.com.